Terms of service

Last Updated: April 26, 2026

Overview

Welcome to Lena Sydney, operated by JDR Ecom Fashion Group LLC. By accessing our website or placing an order, you agree to the terms outlined below. Please read them carefully before using our store.

1. Access and Account Responsibilities

You must be at least 18 years old, or the age of majority in your location, to use this store. If you create an account, you are responsible for keeping your login details confidential and for activity under your account.

2. Products and Descriptions

We make reasonable efforts to display dress colours, sizing, details, and descriptions accurately. However, screen settings may affect how colours appear. We may update, change, or discontinue products at any time.

3. Orders and Acceptance

Placing an order is an offer to purchase. We reserve the right to accept, decline, cancel, or limit any order at our discretion. Products are intended for personal use and may not be purchased for unauthorised resale.

4. Pricing and Billing

Prices are shown on the website and may change without notice. Taxes, shipping costs, and final checkout totals are displayed before payment. We reserve the right to correct pricing errors and cancel orders placed with incorrect pricing.

5. Shipping and Delivery

Delivery timeframes are estimates and are not guaranteed. For full shipping details, please review our Shipping Policy.

6. Intellectual Property

All website content, including images, text, designs, graphics, and branding, belongs to Lena Sydney, JDR Ecom Fashion Group LLC, or its licensors and may not be used without permission.

7. Third-Party Tools and Links

Our store may link to or use third-party services. We are not responsible for third-party content, accuracy, privacy practices, or service availability.

8. Relationship with Shopify

Our store is powered by Shopify. By using our store, you acknowledge Shopify’s role as platform provider. Shopify’s own terms and privacy notices may apply separately to their services.

9. Privacy

Your use of our store is also subject to our Privacy Policy, which explains how personal information may be collected, used, and disclosed.

10. Feedback and Reviews

Any feedback, reviews, ideas, or suggestions you submit may be used by Lena Sydney without obligation or compensation.

11. Prohibited Uses

You agree not to use our store for unlawful activity, fraudulent conduct, harmful code, impersonation, harassment, or any activity that disrupts store functionality.

12. Termination

We may suspend or terminate access to the store at any time if we believe these Terms have been violated.

13. Disclaimer of Warranties

The store and its content are provided on an as-is and as-available basis. We do not guarantee uninterrupted, error-free, or virus-free operation.

14. Limitation of Liability

To the fullest extent permitted by law, Lena Sydney and JDR Ecom Fashion Group LLC are not liable for indirect, incidental, consequential, or punitive damages arising from use of the store or products purchased through it.

15. Indemnification

You agree to indemnify and hold harmless Lena Sydney, JDR Ecom Fashion Group LLC, and their employees or service providers from claims, losses, or expenses arising from your violation of these Terms or misuse of the store.

16. Governing Law

These Terms are governed by applicable laws of Australia, without regard to conflict of law principles.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the store after changes are posted means you accept the revised Terms.

Contact & Business Information

Store Name: Lena Sydney

Company Name: JDR Ecom Fashion Group LLC

Company Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States

Warehouse Address: 1 Jessica St, Taringa QLD 4068, Australia

Email: support@lenasydeny.com

Phone: +61 2 5759 8831

Contact: Contact Us

Customer Support Hours: Monday to Sunday | 9:00 AM - 6:00 PM AEST
We aim to respond to all inquiries within 24 hours.