Frequently Asked Questions
Orders and Shipping
How long does shipping take?
Orders are usually processed within 1 to 2 business days. Standard shipping typically takes 3 to 10 business days, giving most orders an estimated delivery window of 4 to 12 business days.
Will I receive tracking?
Yes. Once your order ships, you will receive an email with tracking details. Please allow up to 24 hours for the tracking page to show movement.
Can I change or cancel an order?
You may request a change or cancellation within 2 hours of placing your order. After that window, the order may already be processing. If it cannot be cancelled, you can request a return after delivery in line with our Return and Refund Policy.
Where do you ship?
Lena Sydney is an Australian-focused store and ships to eligible Australian addresses through the options available at checkout.
Returns and Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unworn, unwashed, unused, and returned with original tags and packaging where applicable.
How do I start a return?
Email support@lenasydeny.com with your order number and reason for return. Our support team will review your request and provide next steps.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed to the original payment method within 7 business days.
Do you charge restocking fees?
No. Lena Sydney does not charge restocking fees on eligible returned items.
Products
How do I choose the right size?
Please review the product details and size information before ordering. If you need help choosing a size, contact our support team before placing your order.
Are colours shown accurately?
We work to present product colours clearly, but slight differences may appear depending on screen settings, lighting, and device display.
Still Have Questions?
Our support team is here to help and aims to respond within 24 hours.
Contact & Business Information
Store Name: Lena Sydney
Company Name: JDR Ecom Fashion Group LLC
Company Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States
Warehouse Address: 1 Jessica St, Taringa QLD 4068, Australia
Email: support@lenasydeny.com
Phone: +61 2 5759 8831
Contact: Contact Us
Customer Support Hours: Monday to Sunday | 9:00 AM - 6:00 PM AEST
We aim to respond to all inquiries within 24 hours.