Privacy policy
Last updated: April 26, 2026
Lena Sydney operates this store and website, including related information, content, features, products, and services, to provide customers with a curated online dress shopping experience. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, place an order, contact us, or otherwise use our services.
Please read this Privacy Policy carefully. By using our services, you acknowledge that you understand how your information may be collected, used, and disclosed as described here.
Personal Information We Collect or Process
Depending on how you interact with our store, we may collect or process personal information such as contact details, billing and shipping details, payment-related information, account information, order history, communications with support, device information, and usage information.
Sources of Personal Information
We may collect information directly from you, automatically through the website, from service providers who help operate our store, and from partners or other third parties where permitted by law.
How We Use Personal Information
- Provide and improve services: to process orders, arrange shipping, manage returns, maintain accounts, and improve the shopping experience.
- Marketing and advertising: to send promotional messages where permitted and show relevant offers.
- Security and fraud prevention: to help protect customers, transactions, and our store.
- Customer communication: to respond to inquiries and provide support.
- Legal reasons: to comply with applicable law, respond to lawful requests, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information to Shopify, payment processors, shipping providers, technology vendors, customer support providers, marketing partners, affiliates, or legal authorities where required or permitted.
Relationship with Shopify
Our store is powered by Shopify. Information submitted to or collected through the store may be processed by Shopify and relevant third parties to provide and improve the services. Shopify may also process personal information according to its own privacy notices.
Third-Party Websites and Links
Our website may include links to third-party websites. We are not responsible for the privacy, security, content, or accuracy of third-party sites.
Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
Security and Retention
No method of transmission or storage is perfectly secure. We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or opt out of certain processing. You may contact us using the details below to submit a request.
Complaints
If you have concerns about how we process personal information, contact us using the details below. Depending on your location, you may also have the right to contact a local privacy authority.
International Transfers
We may transfer, store, and process personal information outside the country where you live, including where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact & Business Information
Store Name: Lena Sydney
Company Name: JDR Ecom Fashion Group LLC
Company Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States
Warehouse Address: 1 Jessica St, Taringa QLD 4068, Australia
Email: support@lenasydeny.com
Phone: +61 2 5759 8831
Contact: Contact Us
Customer Support Hours: Monday to Sunday | 9:00 AM - 6:00 PM AEST
We aim to respond to all inquiries within 24 hours.